How I Review & Rate At Medical Alert Systems HQ

When reviewing medical alert systems or personal emergency response systems (PERS), I apply a rounded approach that covers both the equipment and features offered and the services and support that come with it. We are mindful of the entire user experience from the average senior user’s perspective.

A lot of the equipment and accessories provided by top tier medical alert companies work reasonably well. Companies are known to source similar models of equipment from the same manufacturers. Other factors matter as well, such as the training of a company’s emergency call dispatchers, level of customer support beyond emergency alert support, whether the terms and policies are competitive and easy to work with, and the long-term stability of the company.

I rated the companies based on factors related to equipment and service performance as described below. We purchased or borrowed equipment from some of the companies for hands-on testing. My overall analysis was based on thorough hands-on testing and exhaustive research of proprietary performance data, interaction with representatives, customer reviews, complaints, and more.

Factors Considered

Product Quality – Product certification standards, help button quality, lanyard, choice of necklace/wristband, system range, backup battery availability.

Monitoring service – Whether monitoring is offered 24/7, certification standards, automated testing features, in-house vs. outsourced management.

Pricing and terms – Prices, contract requirements, refunds and discounts availability.

Company stability – The company has a history of stable operations and will likely continue on.

Options and Special Features – Mobile system that works in and out of home, GPS tracking, automatic fall alert, mobile apps, availability of other helpful product options.

Customer Support – Pre-sales guidance, Customer support availability independent of emergency help response, instruction guides provided to customers.

Feedback and Complaints – Level and nature of complaints. Is their business approach easy for seniors to work with?

For more information, check out the Compare Medical Alert Systems Chart or Medical Alert Systems Reviews.

Sincerely,

Sandra Cheng
Chief Editor
Medical Alert Systems HQ

Author
Recent Posts

Sandra Cheng

Founder at Medical Alert Systems HQ

Sandra Cheng is our resident expert on medical alert products and founder of Medical Alert Systems HQ. She has been researching medical alert systems since 2011. You can watch videos of her evaluating and testing different medical alert systems here. Over the years, her writing has helped over 6,000 seniors pick the best system to match their needs. Her goal is to empower each and every interested Medical Alert Systems HQ reader to make a choice that fits them or their parents well. More...