LifeStation Review

LifeStation Review Summary

System Rating: ★★★★¾  TOP RATED!
LifeStation Medical Alert System
LifeStation is an established leader in the medical alert systems industry. A key strength of the LifeStation system is that it operates its own monitoring center in-house in the US. The center adheres to both UL Listed and CSAA Five Diamond standards. When needed, they have 2 monitoring specialists handling an emergency phone call, so that their customers are well taken care of.

Over the years, LifeStation has received lots of positive customer reviews. For its high service standards, reasonable cost and flexible terms, this system rates as our top rated choice amongst the best of medical alert systems available.

Readers of our site can use the Coupon Code MASHQ to save an extra $2 a month or $24 a year. This discount code works for all payment options: monthly, quarterly or annually. To learn more or order, visit the LifeStation site or call toll free 1-866-260-2696. Disclosure: We receive referral compensation for purchases made (see details).

Pros

In-house Call Monitoring Center – Operating its own monitoring center offers assurance to users that the company has the ability to closely manage call quality, especially when these are emergency calls that can have serious consequences. The call center adheres to both UL certification and meet CSAA Five Diamond standards, which are tough industry standards.

No Long Term Contracts – There are no long term contracts to use the LifeStation service. Users like this because they are not locked into paying for ongoing service when they do not need it anymore. In addition, the company offers prorated refunds for prepaid service time that is no longer needed.

Caregiver Alerts – Every LifeStation system comes with the Caregiver Alerts feature, whereby the user’s children, loved ones or caregivers will receive email alerts for important events such as when emergency calls are made, if the base console unit is not connected to power, when users test their systems etc. This allows caregivers to stay informed on how things are going and offer assistance when needed.

Cons

No Carbon Monoxide, Smoke/Fire Alert Options – The option of being able to connect medical alert monitoring directly to the carbon monoxide or smoke and fire alarms is not available. With this feature, the call monitoring center specialists are immediately notified of the CO2 or fire alarms setting off even if the user does not press the help button.

LifeStation Detailed Review

Background

LifeStation is an established and respected company in the medical alerts industry. The company is based in New Jersey and founded in 1977 (35 years ago). Their system is available in both the US and Canada.

LifeStation specializes solely in standard home medical alert systems as it’s main product, and does not offer related services such as medical dispensing or carbon monoxide alerts to customers. The company has been very successful with this focus, delivering a high quality experience for users over many years.

The LifeStation medical alarm system is sold directly to elderly end users or customers buying it for their parents. It is also distributed through partnerships with healthcare providers, hospitals and local government agencies.

How It Works

The LifeStation system provides seniors fast one-click access to emergency monitoring staff in case of any emergencies. When a medical emergency occurs, the elderly user clicks on the help button that is either worn as a necklace or a bracelet. This quickly connects him or her with a LifeStation Care Specialist. According to the LifeStation website, the average response time is 20 seconds, which compares favorably with other best rated systems.

The Care Specialist with engage in a two-way conversation with the user through a powerful speakerphone built into the base console of the system. Based on the situation, appropriate help will be summoned to assist the user. The Care Specialist will stay on the line with the user until help arrives.

Cost

The cost of the LifeStation medical alert system is $29.95 a month. This price is lowered to $27.95 if the user pays on a quarterly basis, or $25.95 a month if the user pays on an annual basis. Their pricing compares well with other best rated systems, especially with the quarterly and annual discounts. Check out the Compare Medical Alert Systems chart for a side-by-side comparison.

Use the Coupon Code MASHQ to save an extra $2 a month or $24 a year. This discount code works for all payment options: monthly, quarterly or annually. This works out to $27.95/month paid monthly, $25.95/month paid quarterly or $23.95/month paid annually. Disclosure: We receive referral compensation for purchases made (see details).

To learn more or order, visit the LifeStation site or call toll free 1-866-260-2696.

Contract

There are no longer term contracts with the system. Customers can cancel at anytime with no termination fees. However, they do need to send the equipment back and provide 30 days’ notice.

If the user has prepaid for more time than has been used up, refunds are provided on a pro-rated basis. This is a good thing as more often than not, companies do not provide refunds for previously paid fees.

Equipment Overview

The LifeStation medical alert system equipment consists of two main parts: a base console unit that includes an high power speakerphone, and a lightweight waterproof help button. This base unit is where communications between the user and the LifeStation Care Specialist will take place.

Base Console Unit

The base console unit is UL Listed, a respected safety standard for appliances. Not all home medical alarm system base units are UL certified, so it speaks well of LifeStation’s commitment to quality.

Automated Testing

The console is automatically tested each week to ensure that it is functioning properly and ready to work in case of emergencies. That said, LifeStation also advises users to make monthly test calls on their own. This ensures that the entire system is working as expected. It also helps the user become familiar and comfortable with the emergency alert and response process. Users can take the chance to verify and update any new information.

Help Button Pendant

An alert call is triggered when the senior user presses the help or SOS button. The button can be worn either as a necklace pendant or as a bracelet around the wrist. When an order is made, the user can indicate whether they want to wear it as a necklace pendant or a wristband. This button is waterproof, so it can be worn in both the shower and bath.

An additional help button, as a second button or for the spouse, can be ordered for $3.99 a month. There are no additional monthly fees for the monitoring services.

The help buttons have a battery life of up to 4 years, which compares well with the industry average of 3 years. This means that there is little worry of the batteries running out and going through the hassle of replacements.

Accessories & Repairs

Useful accessories to the system include a key lockbox and wall mount buttons. These are available for a few extra dollars a month.

LifeStation is responsible for replacing and repairing faulty equipment. This includes replacements for batteries as well.

Auto Fall Detection Pendant

Although it is not explicitly listed on their website, users can upgrade to an auto fall detection pendant for their system. This is a pendant that can detect if the senior has fallen and then place an alarm call automatically. While it is an excellent idea, in practice, the technology is still developing. Automatic fall alerts cannot detect each and every legitimate fall, and they will also activate false alarms that can be an added hassle. Related article: Are Auto Fall Alerts In Personal Emergency Response Systems Worthwhile?

If you are interested, the best way to learn more is to speak with a LifeStation representative at toll free 1-866-260-2696. There is an added cost for this service, and readers can get a discount by mentioning the coupon code MASHQ.

Caregiver Alerts

A distinguishing and helpful feature of the LifeStation personal emergency response system is the Caregiver Alerts feature. LifeStation’s Caregiver Alerts system will send email alerts to people on the user’s contact list in case of emergencies. Contacts can include children, concerned relatives or friends and caregivers who live locally or far away.

It is a way for the user’s loved ones to keep tabs on any health emergencies that affect the user. Email alerts are sent to important contacts when emergency alerts are issued by the users. They will also receive alerts when the automated tests on the console show that may be a problems with the unit. These notifications allow caregivers a chance to know what is going on. They can check in with the user to make sure that everything is well.

Phone Line Options – Landline, VoIP, Wireless Mobile

LifeStation indicates that their system is meant for use with traditional phone lines. However, it is likely to work with VoIP (voice over internet) phone lines as well. Though medical alert companies often discourage the use of VoIP digital phone lines, it is a fact that more and more users are switching to VoIP and no longer have a regular land line. The LifeStation system works with most VoIP phone lines, with a few notable exceptions like Magic Jack. For readers with a VoIP connection, we recommend that they speak with a representative when placing your order to make sure that the system will work fine.

For users without a land line or VoIP, LifeStation’s new mobile alert system device will connect users to their UL certified monitoring center via a cell phone network. When an emergency alert is issued, the base unit will dial out to the monitoring center directly using a wireless cellular network phone connection. This phone connection comes in-built within the system, and no home or personal cell phone line is needed. There is an upgrade fee of $15 a month, but it saves the hassle of adding a home phone line if the user does not have one already installed. Interested readers can contact LifeStation at 1-866-260-2696 for more information.

Installation

Installation for the LifeStation is a simple 5 minute process. Almost everyone can do it with ease. It’s a mainly about establishing a phone connection to the base unit and plugging the unit into a power outlet. The steps are simple, and if need be, users can call in to ask for additional guidance.

Range

The LifeStation help button has a wireless range of up to 400 feet from the base unit. This is sufficient coverage for most homes, including surrounding areas like patios and driveways. The range also compares well with the standard offerings of other top tier company systems.

The quality of connections will vary according to the construction materials and layout of the home. Once a user gets started with the system, it is advisable to test it out by making test calls from various parts of the home, especially around areas where the senior frequent. This helps to determine that good signals can still be established in all areas, even if they are further out.

Monitoring Center

LifeStation runs its own in-house call monitoring center 24 hours a day, 7 days a week, at all times. The quality of LifeStation’s in-house call center management and operations is one reason why customers pick LifeStation over other companies.

Managing its own call center in-house allows it to monitor service levels more closely. According to LifeStation’s site, supervisors are able to monitor how emergency calls are handled more directly compared to competitors who outsource their call centers to another company. It also speaks well of LifeStation commitment as a top player in the industry, because setting up and running it’s own call center takes a serious investment in resources.

Not only that, LifeStation’s call center has passed strict industry standards. Their call center is both UL Listed and Central Station Alarm Association (CSAA Five Diamond) certified. Meeting these quality standards provides added assurance to customers who want to make sure that they themselves or their parents whom they purchased the system for are well taken care of in case of emergencies.

LifeStation’s monitoring representatives are called LifeStation Care Specialists. They must undergo a 6 training program plus pass a review process. LifeStation also has 2 representatives handling individual emergency phone calls when needed. If the situation demands emergency contacts to be called, one representative will stay on the line with the customer while the other calls on the customer’s emergency contacts.

Backup Battery

The base console unit has backup battery power that lasts for up to 32 hours. This allows the system to continue working even in the midst of a power failure.

Complaints

LifeStation’s BBB file revealed 15 complaints in the last 3 years (as of June 2013). On these 15 BBB complaints, 9 had to do with the product/service, and 4 with billing/collection issues. Overall, the company has attained an A- BBB rating. As one of the bigger medical alert systems companies, this level of complaints is not overly worrisome. Reading through customer reviews, most customers are pleased with their choice.

Readers can see how LifeStation rates amongst other top rated systems in the Medical Alert Systems reviews section.

Coupon Code

Readers of our site can use the Coupon Code MASHQ to save an extra $2 a month or $24 a year. This discount code works for all payment options: monthly, quarterly or annually. To learn more or order, visit the LifeStation site or call toll free 1-866-260-2696. Disclosure: We receive referral compensation for purchases made (see details).

 
While every effort has been made to ensure the accuracy of the information contained in this review, the information is supplied without warranties of any kind. We advise all readers to do careful due diligence before purchasing. Take time to visit the company’s website and speak with their representatives.

 

 

 

Be Sociable, Share!

3 Responses to “LifeStation Review”

Read below or add a comment...

  1. Graham Wright says:

    Does your service work with Ooma digital phone lines?

    • medicalalert58 says:

      Hi Graham,

      Thanks for your comment. To find out if LifeStation works with the Ooma Voip phone service, please contact their customer support at 1-866-260-2696.

      Best regards,
      Sandra

  2. JasonR says:

    I spent countless hours researching medical alert systems several years ago. I had never heard of LifeStation but it was one of the few monitoring companies that didn’t have numerous negative reviews and complaints posted anywhere. The pricing and terms were very reasonable, so I decided to give them a shot.

    It’s been almost four years and I could not be more pleased with LifeStation. Initially, I just got the pendant alarm button, but last year I also added two wall buttons in the bathroom and bedroom. My grandmother fell in the bathroom about 18 months ago and couldn’t answer the operator talking to her on the console in the kitchen. But the operator continued to reassure her that help was on the way and that she would keep talking to her until they arrived, even though she didn’t know if anyone could hear her or not. I really appreciated that.

    I highly recommend them to anyone who needs a medical alert and/or monitoring system.

Leave A Comment...

*