LifeStation Review

LifeStation Review Summary

Rating:
Top Recommended!
LifeStation Medical Alert System
LifeStation is an established leader in the medical alert systems industry. A key strength of the LifeStation system is that it operates its own monitoring center in-house in the US. The center adheres to both UL Listed and CSAA Five Diamond standards.

Over the years, LifeStation has received lots of positive customer reviews. For its high service standards, reasonable cost and flexible terms, this system rates as our top recommended choice amongst the best of medical alert systems available.

Readers’ Special Offers: Call toll-free 1-866-260-2696 or visit LifeStation’s Official Website. Use the Coupon Code MASHQ to SAVE an extra $2 a month or $24 a year. You can order online if you are ready.

Disclosure: We receive referrals commissions for purchases made (details).

Pros

In-house Call Monitoring Center – Operating its own monitoring center offers assurance to users that the company has the ability to closely manage call quality, especially when these are emergency calls that can have serious consequences. The call center adheres to both UL certification and meet CSAA Five Diamond standards, which are tough industry standards.

No Long Term Contracts – There are no long term contracts to use the LifeStation service. Users like this because they are not locked into paying for ongoing service when they do not need it anymore.

Caregiver Alerts – Every LifeStation system comes with the Caregiver Alerts feature, whereby the user’s children, loved ones or caregivers will receive email alerts for important events detected; such as when emergency calls are made, if the base console unit is not connected to power, when users test their systems etc. This allows caregivers to stay informed on how things are going and offer assistance when needed.

Cons

No Carbon Monoxide, Smoke/Fire Alert Options – The option of being able to connect medical alert monitoring directly to the carbon monoxide or smoke and fire alarms is not available. With this feature, the call monitoring center specialists are immediately notified of the CO or fire alarms setting off even if the user does not press the help button.

lifestation-coupon-code-phone-bannerClick to Call LifeStation 1-866-260-2696

LifeStation Detailed Review

Background

LifeStation is an established and respected company in the medical alerts industry. The company is based in New Jersey and founded in 1977 (39 years ago). Their system is available nationwide in the US.

LifeStation specializes solely in medical alert systems, and does not offer related services such as medication dispensing or carbon monoxide alerts to customers. The company has been very successful with this focus, delivering a high quality experience for users over many years.

In recent years, LifeStation has expanded it’s product line to include devices that suit a wide variety of user needs, such as systems that use cellular connections (no home phone line needed), auto fall detection buttons, a premium mobile GPS device and more.

LifeStation’s medical alarm systems are sold directly to elderly end users or customers buying it for their parents. It is also distributed through partnerships with healthcare providers, hospitals and local government agencies.

How It Works

Readers’ Special Offers: Call toll-free 1-866-260-2696 or visit LifeStation’s Official Website. Use the Coupon Code MASHQ to SAVE an extra $2 a month or $24 a year. You can order online if you are ready.

Disclosure: We receive referrals commissions for purchases made (details).


LifeStation medical alert systems provide seniors fast one-click access to emergency monitoring staff in case of any emergencies. When a medical emergency occurs, the elderly user clicks on the help button that is either worn as a necklace or a bracelet. This places an emergency call to LifeStation’s call monitoring center. A LifeStation Care Specialist will connect and help the user.

You can watch the video above for a demonstration. When we tested the system, the speaker on the base console unit announced “Emergency!” and reported the alarm to LifeStation’s monitoring center.

Depending on the situation, appropriate help such as the elderly user’s emergency contacts or emergency medical services will be called to attend to the user. The Care Specialist has been trained to stay on the line with the user until help arrives.

Both their landline and cellular at-home systems have base console units with loudspeakers and sensitive microphones to facilitate two-way communications. Besides their at-home systems, LifeStation also offers users a premium mobile GPS alert pendant that comes with its own embedded speakerphone.

The mobile pendant device can be used both in and out the home. It works similarly to LifeStation’s in-home systems, in that, pressing the help button on the pendant will connect the senior user to LifeStation’s certified monitoring center. There is more about this product later in this review.

Cost

The cost of the standard LifeStation in-home medical alert system is $29.95 a month. This price is lowered to $27.95 if the user pays on a quarterly basis, or $25.95 a month if the user pays on an annual basis. With the MASHQ discount code (save $2 a month), this works out to $27.95/month paid monthly, $25.95/month paid quarterly or $23.95/month paid annually.

Readers’ Special Offers: Use the Coupon Code MASHQ to save an extra $2 a month or $24 a year. Click to Call toll-free 1-866-260-2696.

Disclosure: We receive referrals commissions for purchases made (details).

Choosing additional options like a built-in cellular line connection ($7 a month) for their in-home console or adding automatic fall detection ($7 a month) will bring up the monthly costs. Their high end product, the mobile GPS premium system, has a cost of $48.95 a month before discounts for quarterly and annual prepayments.

For current unadvertised specials and questions you may have, call 1-866-260-2696 (toll-free) and have a representative guide you through.

In general, their pricing structure is reasonable and compares well with other best rated systems. Check out the Compare Medical Alert Systems chart for a side-by-side comparison.

Contract

There are no long term contracts with the system. Customers can cancel at anytime with no termination fees. Customers need to send their equipment back and provide 30 days’ notice in order to cancel.

LifeStation does not provide refunds on prepaid amounts. If you are unsure, consider starting out with the monthly or quarterly plan. It gives you a chance to test the service out before paying for a longer period.

Equipment Overview

In-Home Base Console Units

LifeStation home medical alert base console unitLifeStation’s standard home landline and cellular medical alarm system equipment consists of two main parts: a base console unit and a help button. LifeStation’s standard in-home landline base console unit is UL Listed, a respected safety standard for appliances.

These base units are programmed to work with lightweight waterproof help buttons that are worn by the senior users. When the help button is pressed, the base unit receives a signal to initiate an emergency call. It will then dial out to LifeStation’s 24/7 certified monitoring center using either a phone line connection (in-home landline model) or directly through its self-contained cellular network connection (in-home cellular model).

Communications between the user and the LifeStation Care Specialist will take place through the loudspeaker and sensitive microphone on the base console unit. Separately, LifeStation has a mobile GPS premium device, with a speaker and microphone built right into the device (more info below).

Automated Testing & User Testing

LifeStation’s medical alert systems are automatically tested each week to ensure that they are functioning properly and ready to work in case of emergencies. If a possible problem is detected, such as if the phone line or power cord is disconnected, the system user will be contacted.

In addition to automated testing, LifeStation advises users to make monthly test calls by pressing their button. This is another valuable check on the system to ensure that it’s working as expected.

These monthly test calls help senior users become familiar and comfortable with the emergency alert and response process. When they call in, users can speak directly with a Care Specialist and update their address information if need be.

Help Button Pendant

Lifestation help button pendant with breakaway lanyard
An alert call is triggered when the senior user presses the help or SOS button. For their in-home systems, the button can be worn either as a necklace pendant or as a bracelet around the wrist. When ordering their system, the customer can indicate their choice for either a necklace pendant or a wristband.

LifeStation’s medical alert buttons for their in-home landline, in-home cellular and mobile GPS premium systems are waterproof. Senior users are free to wear their help buttons either in the shower and bath (within reasonable limits). This is an important feature to have. According to the National Institute on Aging, 80% of elderly falls at home take place in the bathroom.

The LifeStation home medical alert pendant we received came with a breakaway lanyard. This is a safety mechanism against choking or neck injuries in case the lanyard gets caught somewhere (bed rails, walkers and other objects).

An additional in-home system help button, as a second button for the spouse, can be ordered for $3.99 a month. There are no additional monthly fees for the monitoring services.

LifeStation’s in-home help buttons have a battery life of up to 4 or 5 years. This means that there is little worry of the batteries running out or having to go through the hassle of battery replacement.

Accessories & Repairs

Useful accessories to the system include a key lockbox and wall mount buttons. These are available for a few extra dollars a month.

As stated on their website, LifeStation is responsible for replacing and repairing faulty equipment. This includes replacements for batteries as well.

Auto Fall Detection Pendant

Customers have the option to upgrade to an auto fall detection pendant for their LifeStation system of their choice. This is a pendant that can detect if the senior has fallen and then place an alarm call automatically. It could be helpful for customers who suffer from epilepsy, seizures or fainting episodes, where they are unable to physically press their button for help in times of need.

Auto fall detection technology works well in general, but it will not be able to detect each and every legitimate fall that happens. Related article: Are Auto Fall Alerts In Personal Emergency Response Systems Worthwhile?

If you are interested, the best way to learn more is to speak with a LifeStation representative at toll free 1-866-260-2696. There is an added cost for this service, and readers can get a discount by mentioning the coupon code MASHQ.

Caregiver Alerts

A distinguishing and helpful feature of LifeStation personal emergency response systems is the Caregiver Alerts feature. LifeStation’s Caregiver Alerts system will send email alerts to people on the user’s contact list when a triggering event occurs.

Email alert messages are sent when the senior user presses his or her help button during emergencies. These alerts are also sent out when automated tests from the base console show that there may be problems with the unit (eg. phone line not connected), or after a test call has been successfully completed.

Email contacts can be added when setting up the user’s emergency contacts list, or anytime by calling LifeStation’s customer support. There is no additional cost for this service. It is a way for the user’s loved ones to keep tabs on health emergencies and other situations that could affect the user.

The Caregiver Alerts feature is a supplement to LifeStation’s emergencies monitoring service. It does not replace the standard procedure to call on emergency contacts by phone.

Phone Line Options – Landline, VoIP, No Phone Line Needed

LifeStation’s medical alert systems will work with different types of phone lines, whether their customers have a traditional landline, VoIP phone line or no home phone line.

Their traditional at-home units are designed to work with traditional land telephone lines. These at-home units will likely work with VoIP (voice over internet) and cable phone lines as well. Though medical alert companies often discourage the use of VoIP and digital phone lines, it is a fact that more and more users are switching to VoIP and alternative technologies.

The LifeStation traditional home medical alert system works with major VoIP and cable phone lines, but not Magic Jack. For readers with a VoIP or non-traditional phone connections, we recommend that your speak with a representative when placing your order to make sure that the system will work fine.

Cellular Connection For In-Home System (No Landline Needed)

For users without a land line or VoIP, LifeStation’s “no land line needed” cellular medical alert system base unit will connect through a cellular network connection. This at-home cellular base unit comes with its own SIM card using the AT&T wireless network. No extra or personal cell phone subscription is needed.

When an emergency alert is activated, the “no land line needed” cellular base unit will dial out to the monitoring center directly using its built-in wireless phone connection.

There is a reasonable upgrade fee of $7/month. This saves the hassle of adding a home phone line or paying for one if the user does not have one already installed. Interested readers can contact LifeStation at 1-866-260-2696 for more information.

Installation

Installation for the LifeStation is a simple 5 minute process. Almost anyone can do it with ease. It’s mainly about plugging the unit into a power outlet and if needed, connecting the base unit to a phone line. The steps are simple. Customers can call LifeStation’s toll-free support line to get additional guidance as well.

Range

The LifeStation help button has a wireless range of up to 500 feet from their traditional base unit (connects to phone line) and up to 650 feet from their cellular base unit (no phone line needed). This is sufficient coverage for most homes, and may extend to peripheral areas like patios and driveways. The range compares well with the standard offerings of other top tier company systems.

The quality of connections will vary according to the construction materials and layout of the home. When a new user gets started with their system, it is advisable for them to test it out by making test calls from various parts of the home, especially around areas where the senior frequent. This helps to determine that good signals can still be established in all areas of the home.

Keep in mind that this is the range for LifeStation’s home medical alert systems, and emergency responders will be directed to the user’s home address. For anyone looking for emergency monitoring assistance when the senior user is out of their home for a walk or grocery shopping, the company’s mobile GPS medical alert or mobile 911 emergency button would be more helpful products.

Monitoring Center

LifeStation runs its own in-house call monitoring center 24 hours a day, 7 days a week, at all times. The quality of LifeStation’s in-house call center management and operations is one reason why customers pick LifeStation over other companies.

Managing its own call center in-house allows it to monitor service levels more closely. According to LifeStation’s site, supervisors are able to monitor how emergency calls are handled more directly compared to competitors who outsource their call centers to another company. It also speaks well of LifeStation commitment as a top player in the industry, because setting up and running it’s own call center takes a serious investment in resources.

Not only that, LifeStation’s call center has passed strict industry standards. Their call center is both UL Listed and Central Station Alarm Association (CSAA Five Diamond) certified. Meeting these quality standards provides added assurance to customers. Customers want to make sure that they themselves or their parents whom they purchased the system for will be well taken care of in case of emergencies.

LifeStation’s monitoring representatives are called LifeStation Care Specialists. They must undergo a 6-week training program and pass a review process. LifeStation Care Specialists are trained to stay on the line with customers in need until help arrives.

Backup Battery

LifeStation’s in-home base console units has backup battery power that allow the systems to continue working even in the midst of a power failure. Their standard base unit that needs a phone line has a backup battery that lasts up to 32 hours, while their cellular home base unit has up to 36 hours of backup battery power. For normal operations, these in-home base console units should be plugged into a power supply at all times.

Mobile GPS Premium System

lifestation-mobile-gps-alert-pendant
Aside for its home medical alert console units, LifeStation offers a mobile GPS premium pendant for seniors who spend a good amount of time out of their homes. This on-the-go unit provides seniors with a constant connection to LifeStation’s monitoring center, even when they are out and about.

Should customers need help, they can press their SOS button to connect with a LifeStation monitoring agent anytime 24/7. There are no range restrictions. An emergency call connection can be made anywhere nationwide, as long as a good cellular phone connection can be established.

This small mobile GPS pendant device comes embedded with both a speaker and microphone. As such, it does not need to be paired with a stationary in-home base console unit to work.

If the senior user is unable to communicate with the monitoring agent or they do not know where they are at, the agent can use the tranmistted GPS information to determine their location and send help.

Mobile medical alert devices need to be recharged often, since they are not plugged into a power source. For this device, each full charge can last up to 36 hours (varies with individual circumstances). LifeStation recommends charging it every night, during bed time. If you are interested and like to find out more, the best way is to call LifeStation directly at toll-free 1-866-260-2696.

Mobile Emergency Button

Lifestation Mobile Emergency 911 Button
Instead of a full-blown GPS mobile medical alert device, the mobile emergency button is a more basic button device. Compared to the mobile GPS premium device, it has less features but does not require frequent charging. The included batteries are expected to last a very long time.

Calls through this Mobile Emergency button will go directly to 911 instead of LifeStation’s monitoring center. GPS locations This device works as a complement to a home medical alert system. Seniors who are more comfortable with the idea of a reliable home medical alert system that is always plugged in to a power source may want to consider getting the mobile 911 emergency button as a supplement. It can be kept in the senior’s purse or glove compartment of the car.

Complaints

LifeStation’s BBB file revealed 38 complaints in the last 3 years (as of Nov 2016). On these 38 BBB complaints, 16 were resolved to the satisfaction of customers, while 21 were addressed by the company, but the customer either remained dissatisfied, or there was no indication as to whether the customer was satisfied or not.

Reading through case details, some customers had complained that they were not given a pro-rated refund for service months prepaid ahead of time. The company’s standard policy provides for prepayment discounts on their services, with the condition that no refunds will be given. LifeStation resolved these complaints quickly in a positive and pleasant manner.

Overall, the company has attained an A+ BBB rating. As one of the bigger medical alert systems companies, their level of complaints is not overly worrisome. The company also demonstrates a willingness to amicably resolve customer complaints.

Readers can see how LifeStation rates amongst other top rated systems in the Medical Alert Systems reviews section.

Coupon Code

Readers of our site can use the Coupon Code MASHQ to save an extra $2 a month or $24 a year. This discount code works for all payment options: monthly, quarterly or annually. To learn more or order, call toll free 1-866-260-2696.

Readers’ Special Offers: Call toll-free 1-866-260-2696 or visit LifeStation’s Official Website. Use the Coupon Code MASHQ to SAVE an extra $2 a month or $24 a year. You can order online if you are ready.

Disclosure: We receive referrals commissions for purchases made (details).

 
While every effort has been made to ensure the accuracy of the information contained in this review, the information is supplied without warranties of any kind. We advise all readers to do careful due diligence before purchasing. Take time to visit the company’s website and speak with their representatives.

 

 

 

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11 Responses to “LifeStation Review”

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  1. Gary Miller says:

    Life Station has helped my mother when she fell on her porch. After talking to her they attempted to call me and I didn’t hear the phone so they called 911 to get her help. Thanks to Life Station staff she was taken to the ER and she recovered from her injurys. If she had not had Life Station things would have been much worse. Thanks, Life Station.

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