Last Updated on October 16, 2023
Good news for Bay Alarm Medical SOS Home (cellular) system users! Based on Medical Alert Systems HQ’s updated 2023 hands-on testing, we found that Bay Alarm’s SOS Home (cellular) system performed noticeably faster at 21 seconds on average (May 2023), compared to 40 seconds about 1.5 years ago. That’s a notable 46% improvement.
This faster response time to hearing an operator’s voice is reassuring. Here are the results from our testing:
Monitoring Response Speed Results
Product tested: Bay Alarm Medical SOS Home (cellular)
| 2023 | 2022 | 2021 | |
|---|---|---|---|
| Monitoring response time (average)* | 21.2 seconds | 39.6 seconds | 39.5 seconds |
| Number of test calls | 9 | 4 | 5 |
| Range of response times | From 14 to 34 seconds | From 31 to 51 seconds | From 17 to 65 seconds |
| Test period | May 2023 | Jan 2022 | Oct - Dec 2021 |
* Monitoring response time is the speed between pushing a button and getting a live operator response.
This average response time of 21 seconds is fast compared to our overall average response time of 45.5 seconds. (To compute this overall average number, we tested 11 different medical alert products across 6 top brands in 2021/22).
Bay Alarm Medical SOS Home Test Call Video
A quick video of a test call we did. You can see how long it took between pushing the help button and an operator responding live through the base unit.
Questions? Call toll-free 1-855-397-9964 or visit Bay Alarm Medical’s website
Compared to other Medical Alert Systems
In-Home Cellular Medical Alert Systems
In comparison to similar in-home cellular medical alert systems, Bay’s timings outperformed those of LifeFone At-Home Cellular (47 seconds), Medical Guardian’s Home 2.0 (84 seconds), and MobileHelp Classic (97 seconds) based on Medical Alert Systems HQ 2021/22 testing.
These comparison numbers are only applicable to the in-home cellular models indicated. Each brand has multiple products, each with different response speed performance results.
The only in-home cellular system that we’ve experienced faster call response results with is the LifeStation In-Home cellular system (18 seconds). Still, we had a better overall experience testing out Bay Alarm’s system.
This is because Bay’s in-home cellular unit performed well in both response speed and backup battery life when we evaluated it closely first-hand (more details).
“Fastest Call Response Medical Alert” Comparison
The Lively Mobile Plus device is another good yardstick to compare with as it has been referred to the “fastest call response medical alert.”
For our 2023 testing, Bay’s results (21 seconds) outperformed the Lively Mobile Plus (32 seconds). However, when the results are averaged over a longer recent period (from 2021 to 2023), both products performed within seconds of each other.
In summary, we find that the both products offer fast response times, with Bay Alarm Medical’s SOS Home (cellular) being faster in the 2023 round of testing.
Summary
Based on our first-hand testing, we found that Bay Alarm Medical’s SOS Home cellular system reduced its monitoring response speed from 40 seconds to 21 seconds in 2023 vs. 2021/22. That’s a 46% improvement. It’s fast timing outperformed similar in-home cellular medical alert systems from other top brands.
Overall, the Bay Alarm Medical SOS Home wins our top recommendation for an in-home cellular medical alert because it tested fast for speed; and in addition to that, both it’s backup battery life and button range tested well.
If you are interested, you can test it out to see if it really meets your needs. To learn about their 30-day risk-free trial, please call toll-free 1-855-397-9964 or visit Bay Alarm Medical’s website.
Disclaimer: Our reviews are based on our product experience and research. We hope that sharing our experiences help. However, we cannot guarantee that your results will be the same as ours. We advise all readers to do careful due diligence before purchasing. Whichever products you choose, be sure to test them out and make sure they work to your satisfaction.
Help Me Choose
Not sure what’s the best choice? For additional help, you can contact us here.
- Bay Alarm Medical In-Home Cellular Response Speed 46% Faster in 2023 - July 5, 2023
- Medical Alert Systems For Landlines - November 20, 2022
- The Truth About Long-Range Medical Alert Systems - May 1, 2022
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