Philips Lifeline GoSafe Home & Mobile Medical Alert System

philips lifeline gosafe mobile medical alert systemThe Philips Lifeline GoSafe home and mobile medical alert system is a state-of-the-art system that combines the functionality of a traditional home alert console with a mobile medical alert pendant that can worn both in and out of the home.

The Philips GoSafe system was launched at the end of Oct 2014. As this is a fairly new system, adoption is still building up. Most of the reviews and feedback you will read related to Philips Lifeline is for their classic home medical alert system and auto alert system. To learn more about mobile systems, check out our mobile personal emergency response systems guide.

The main benefit of the Philips Lifeline GoSafe medical alert system is that it is a complete in-home and out-of-home system that operates easily through two main devices (console and pendant). The button is waterproof and it can be used while being charged. The mobile geolocation technology goes beyond GPS. The system employs other intelligent tracking technologies like wifi and cell tower triangulation to establish the physical location of the senior user seeking help.

Let’s go through the GoSafe system and review it’s pros and cons of GoSafe.

What The GoSafe Mobile Medical Alert System Consists Of

The Philips Lifeline GoSafe Medical Alert System consists of 2 main parts: a base console unit and a pendant. The console unit is plugged in at home. It works the same way as a traditional home personal emergency response system. When an emergency happens, the senior can press the help button on the pendant and be connected with the monitoring center.

This same GoSafe Lifeline pendant is worn by the user when he/she leaves the house. The pendant is tracked by using multiple geolocation technologies that could pinpoint the location of the individual if he/she presses the button. In addition, the pendant is equipped with a cellular speakerphone, so that the user can establish two-way communications with the monitoring center operator.

Check out more Mobile GPS Medical Alert Systems Reviews


In-Home Base Console – Also known as the in-home communicator unit, this is one central device of the system, and works similarly to base console units in traditional medical alert systems. It remains plugged into a power supply all the time and will connect users to the monitoring center whenever help is needed. Philips states that this console unit includes built-in mechanisms that will help optimize the overall system performance.

Automatic Fall Detection – This feature automatically initiates an alarm call to the monitoring center once it detects that the individual wearing the pendant has fallen. This feature is extremely useful in cases when the individual is no longer able to press the emergency button on the pendant.

Medical Guardian Mobile Alert

Advanced Geolocation Tracking – Philips has incorporated the most advanced and complete combination of tracking technologies available today into the GoSafe system. Traditional senior alert systems operate only at home, so the monitoring center personnel knows for sure where to send help to. Current mobile systems typically use GPS technology, or else none at all and depend only on the user to provide their location.

With Philips GoSafe, users who are at home will have their location information logged as their home address, as it is detectable through their use of the home console connection. That said, like other mobile alert pendants such as GPS-based ones, there may still be potential ambiguity if the user’s dwelling is in crowded neighborhoods, or in a multi-unit dwelling. The home console can still indicate a connection even if you are near but outside the home. However, the added detection through the home console is one more valuable signal to have especially if the senior user is unable to speak with the operator to verify their location.

Outside of their home, users in distress can have their location pinpointed through a combination of the following measures: GPS, Wi-fi locating, intelligent bread crumbs and cell tower triangulation tracking. In addition, the pendant will give out an audible signal to alert people around or first responders.

Waterproof Pendant – This is a more sophisticated version of traditional medical alert emergency buttons. Beside incorporating auto fall detection technology, it also has a built-in wireless speakerphone that works when users are outside their homes. In addition, the smart pendant also houses the tracking technology describe above, ensuring that the user has the greatest chance of being located even if he or she is unconscious.

One Week Battery Life – This device can go for as long as one full week before its batteries require charging. Compared to other mobile medical alert systems that may need charging every few days, one week is not bad. However, note that the advertising says “up to” one week, so the period can vary depending factors like the user’s pattern of use. One user mentioned that his pendant required more frequent (daily) charging when he traveled far from his home console unit. In general, the longer the pendant can stay charged, the more beneficial. Recharging is always an added step and somewhat a hassle that may be forgotten, with potentially bad consequences.

System Remains Active While Charging – The GoSafe system comes with a magnetic charger that allows the pendant to be worn even during charge time. This is very important as you never know when emergencies will happen.


Auto Fall Alert Bundled Into System – There is no choice here. Given the current state of automated fall detection technology, users may still have to deal with instances of false alarms, which could be a turn off. Also, auto fall alert detection in not 100% foolproof. The inclusion of this technology within the GoSafe system is understandable, since it is an advanced system that incorporates the most leading edge technology in personal emergency response systems.

Heavier Pendant – Seniors will have to contend with wearing a heavier pendant around their neck. For some users, it will be a breeze, but for others, it’s another excuse why they don’t want to use a medical alert system.

Not Pace-Maker Friendly – Philips Lifeline explicitly states that this system should not be worn by people with pace makers or cardiac implants. In general, if you wear a pace maker, defibrillator or other similar implants, be sure to check with the company offering the mobile alert button if it is alright to use their product.

Needs More Frequent Charging Than Traditional Home Systems – Although the up to 7 days’ charge makes it better than a lot of existing mobile medical alerts, the frequency of charging is still the greatest negative. Elderly users need to remember and be willing to charge up their pendants up once a week. In contrast, traditional emergency alert system buttons can function for multiple years without needing any battery replacements.

Higher Cost – The Philips GoSafe system costs $54.95 or $64.95 a month to run. There is also the cost of $149 to get a mobile button. Considering that the research and development cost involved, plus the fact that Philips has pretty much no direct competition for such a sophisticated all-in-one system, users do not have much of a choice but pay what is being asked.


The Philips Lifeline GoSafe home and mobile medical alert system is truly an innovation in the medical alert systems industry. Its features ensure that the user is protected at all times both inside and outside the house. Its ease of use also ensures that senior citizens will have no trouble understanding and using this device.

Will people buy it? We’ve seen attempts by different firms trying to introduce new technologies and products in the medical alert systems space, to varying degrees of success. What distinguishes this offering is that it comes from Philips Lifeline, a company that understands the marketplace, and has a demonstrated track record of successful product introductions. So far, the GoSafe system looks promising as a concept. It’s been in the market less than a year. Hopefully, it will gather a lot of customers who find the offering worthy. Time will tell.

To compare GoSafe with other mobile systems, check out the Medical Alert Systems With GPS Reviews section.

For a look at other top-rated medical alert system companies, check out the Medical Alert Systems Reviews section.

Check out the Mobile Medical Alert Systems Guide for a detailed review on how well current mobile medical alert systems technology works and what to look for in choosing a good system.


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Limitation: While every effort has been made to ensure the accuracy of the information contained in this website, the information is supplied without warranties of any kind. We advise all readers to do careful due diligence before purchasing. Take time to visit the company’s website and speak with their representatives.



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5 Responses to “Philips Lifeline GoSafe Home & Mobile Medical Alert System”

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  1. Sophie Coleman says:

    I ordered the GoSafe system for my husband. Until recently, no issues with the system. However, on September 30, when we really needed the system – NOTHING. The button didn’t work on either the pendant or the console. The more we tried reaching someone, the more the console just blinked. Help was sought elsewhere as needed it immediately. The next day the system did kick in. The message was that we ‘had a phone off the hook and needed to hang it up’. No, no phone was off the hook. I called Lifeline and advised. Of course, they were most helpful. Turn the console off and turn back on. At least, while I had them on the phone I had them check their equipment and no, it did not work. I was advised a new pendant would be sent and given the name of a gentleman to come in and be sure the equipment is set up correct. I had no trouble setting it up initially. I’m old so great, send a technician, I’ll be glad to let them set it up. Seven to ten days later, still no button. A return call and the button is on backorder. In the meantime, my family and I are getting calls that we are out of reach, we need to charge the button, all kinds of messages for a button that does not work. I guess everyone failed to read their own system notes. Of course, I almost had to shot my kids for putting them through the agony of a ‘lifeline’ call. Long story short, still no button. Gentleman coming to re-install calling to find out where the button is. I advise still on backorder. Just got off the phone with C/S today (now). Buttons now in. He will be sure to have one sent. May take seven to ten days but he doesn’t think so. Whatever happened to FedEx, DHS, overnight shipping? As I told them, you could really ‘flake’ waiting on them in a true emergency. In the meantime, my bill continues. Wonder if I can pay them ten days later, have my credit card hold off a month? I do wish to thank (and I am going to use his name and area code, N. at 508) for all his help. We spoke on October 19. Initially he was calling to tell us something was wrong and we needed to possibly charge the button. N., I apologize if I was short with you. I reminded him there should be notes regarding the situation. He apologized and advised they were missed. When I advised we had no service and had not had service since September 30, he advised he would send a button we could use in home while waiting on the backorder. He did and I got it the very next day after speaking with him. His got here the next day. The backorder button may be seven to ten days. I think I need to let this go. The more I think about it, the more pissed off I get. So, we, me, all of us are entitled to make a mistake. This is Lifeline’s one mistake with us. If it remains broke, I won’t try to fix it again. I’ll return the equipment, drop the service, and expect a refund.

  2. Sister Pauline says:

    I tried to get the Safe Go Lifeline(have the home one). Because I have an implanted pacemaker/defibrillator, I was told that cardiac implant patients cannot have this product. My suggestion is to put this information
    in the material you use to advertise the product. It would be most helpful & important to know.
    Thank you. Sister Pauline

  3. Carol Meeks says:

    There isn’t a contract not set up or activation fees is there?

    • medicalalert58 says:

      Hi Carol, you can subscribe on a month-to-month basis. I believe there’s a mobile button fee of around $150. Please contact Lifeline for details. Thanks.

  4. D. Gillin says:

    The device was sold to me as a unit that can locate me if I’m out and have a medical problem. The sales people assured me the 6 different geolocation services would pinpoint my location. Once I had the unit I tested the it when I was out over the thirty day trial and the respondent couldn’t locate me with any accuracy. I was then told by customer service that I would have to be able to respond to let someone know exactly where I was. As a diabetic it’s likely I would be incoherent or passed out and coudn’t do that. The customer service people were irritated that I would be upset that the sales dept was truthful and spoke over me frequently. I returned the unit.