The Philips Lifeline GoSafe home and mobile medical alert system is a state-of-the-art system that combines the functionality of a traditional home alert console with a mobile medical alert pendant that can worn both in and out of the home.
The Philips GoSafe system was launched at the end of Oct 2014. As this is a fairly new system, adoption is still building up. Most of the reviews and feedback you will read related to Philips Lifeline is for their classic home medical alert system and auto alert system. To learn more about mobile systems, check out our mobile personal emergency response systems guide.
The main benefit of the Philips Lifeline GoSafe medical alert system is that it is a complete in-home and out-of-home system that operates easily through two main devices (console and pendant). The button is waterproof and it can be used while being charged. The mobile geolocation technology goes beyond GPS. The system employs other intelligent tracking technologies like wifi and cell tower triangulation to establish the physical location of the senior user seeking help.
Let’s go through the GoSafe system and review it’s pros and cons of GoSafe.
What The GoSafe Mobile Medical Alert System Consists Of
The Philips Lifeline GoSafe Medical Alert System consists of 2 main parts: a base console unit and a pendant. The console unit is plugged in at home. It works the same way as a traditional home personal emergency response system. When an emergency happens, the senior can press the help button on the pendant and be connected with the monitoring center.
This same GoSafe Lifeline pendant is worn by the user when he/she leaves the house. The pendant is tracked by using multiple geolocation technologies that could pinpoint the location of the individual if he/she presses the button. In addition, the pendant is equipped with a cellular speakerphone, so that the user can establish two-way communications with the monitoring center operator.
Check out more Mobile GPS Medical Alert Systems Reviews
In-Home Base Console – Also known as the in-home communicator unit, this is one central device of the system, and works similarly to base console units in traditional medical alert systems. It remains plugged into a power supply all the time and will connect users to the monitoring center whenever help is needed. Philips states that this console unit includes built-in mechanisms that will help optimize the overall system performance.
Automatic Fall Detection – This feature automatically initiates an alarm call to the monitoring center once it detects that the individual wearing the pendant has fallen. This feature is extremely useful in cases when the individual is no longer able to press the emergency button on the pendant.
Advanced Geolocation Tracking – Philips has incorporated the most advanced and complete combination of tracking technologies available today into the GoSafe system. Traditional senior alert systems operate only at home, so the monitoring center personnel knows for sure where to send help to. Current mobile systems typically use GPS technology, or else none at all and depend only on the user to provide their location.
With Philips GoSafe, users who are at home will have their location information logged as their home address, as it is detectable through their use of the home console connection. That said, like other mobile alert pendants such as GPS-based ones, there may still be potential ambiguity if the user’s dwelling is in crowded neighborhoods, or in a multi-unit dwelling. The home console can still indicate a connection even if you are near but outside the home. However, the added detection through the home console is one more valuable signal to have especially if the senior user is unable to speak with the operator to verify their location.
Outside of their home, users in distress can have their location pinpointed through a combination of the following measures: GPS, Wi-fi locating, intelligent bread crumbs and cell tower triangulation tracking. In addition, the pendant will give out an audible signal to alert people around or first responders.
Waterproof Pendant – This is a more sophisticated version of traditional medical alert emergency buttons. Beside incorporating auto fall detection technology, it also has a built-in wireless speakerphone that works when users are outside their homes. In addition, the smart pendant also houses the tracking technology describe above, ensuring that the user has the greatest chance of being located even if he or she is unconscious.
One Week Battery Life – This device can go for as long as one full week before its batteries require charging. Compared to other mobile medical alert systems that may need charging every few days, one week is not bad. However, note that the advertising says “up to” one week, so the period can vary depending factors like the user’s pattern of use. One user mentioned that his pendant required more frequent (daily) charging when he traveled far from his home console unit. In general, the longer the pendant can stay charged, the more beneficial. Recharging is always an added step and somewhat a hassle that may be forgotten, with potentially bad consequences.
System Remains Active While Charging – The GoSafe system comes with a magnetic charger that allows the pendant to be worn even during charge time. This is very important as you never know when emergencies will happen.
Auto Fall Alert Bundled Into System – There is no choice here. Given the current state of automated fall detection technology, users may still have to deal with instances of false alarms, which could be a turn off. Also, auto fall alert detection in not 100% foolproof. The inclusion of this technology within the GoSafe system is understandable, since it is an advanced system that incorporates the most leading edge technology in personal emergency response systems.
Heavier Pendant – Seniors will have to contend with wearing a heavier pendant around their neck. For some users, it will be a breeze, but for others, it’s another excuse why they don’t want to use a medical alert system.
Not Pace-Maker Friendly – Philips Lifeline explicitly states that this system should not be worn by people with pace makers or cardiac implants. In general, if you wear a pace maker, defibrillator or other similar implants, be sure to check with the company offering the mobile alert button if it is alright to use their product.
Needs More Frequent Charging Than Traditional Home Systems – Although the up to 7 days’ charge makes it better than a lot of existing mobile medical alerts, the frequency of charging is still the greatest negative. Elderly users need to remember and be willing to charge up their pendants up once a week. In contrast, traditional emergency alert system buttons can function for multiple years without needing any battery replacements.
Higher Cost – The Philips GoSafe system costs $54.95 or $64.95 a month to run. There is also the cost of $149 to get a mobile button. Considering that the research and development cost involved, plus the fact that Philips has pretty much no direct competition for such a sophisticated all-in-one system, users do not have much of a choice but pay what is being asked.
The Philips Lifeline GoSafe home and mobile medical alert system is truly an innovation in the medical alert systems industry. Its features ensure that the user is protected at all times both inside and outside the house. Its ease of use also ensures that senior citizens will have no trouble understanding and using this device.
Will people buy it? We’ve seen attempts by different firms trying to introduce new technologies and products in the medical alert systems space, to varying degrees of success. What distinguishes this offering is that it comes from Philips Lifeline, a company that understands the marketplace, and has a demonstrated track record of successful product introductions. So far, the GoSafe system looks promising as a concept. It’s been in the market less than a year. Hopefully, it will gather a lot of customers who find the offering worthy. Time will tell.
To compare GoSafe with other mobile systems, check out the Medical Alert Systems With GPS Reviews section.
For a look at other top-rated medical alert system companies, check out the Medical Alert Systems Reviews section.
Check out the Mobile Medical Alert Systems Guide for a detailed review on how well current mobile medical alert systems technology works and what to look for in choosing a good system.
Limitation: While every effort has been made to ensure the accuracy of the information contained in this website, the information is supplied without warranties of any kind. We advise all readers to do careful due diligence before purchasing. Take time to visit the company’s website and speak with their representatives.