Bay Alarm Medical GPS Mobile Alert System Review

Bay Alarm Medical GPS Mobile Alert System

Like it’s top-rated competitors, Bay Alarm Medical offers a GPS Mobile Alert System. It is suited for seniors leading active lifestyles that frequently take them out of their homes. This is a portable mobile help button device that will allow users to connect to Bay Alarm Medical’s 24/7 monitoring help center by simply pressing on the help button. In this detailed review, we go over how the device works and the pros and cons of this system.

Disclosure: We receive referrals commissions for purchases made (details).

Medical alert companies have been cautious with introducing new mobile alert systems as the current state of technology presents limitations (which we will discuss in this review) that make mobile systems less easy to use than the tried and tested classic home medical alert system. Nevertheless, with proper education for consumers and careful understanding of how the product works, mobile medical alert systems can offer more freedom to consumers looking for medical alert monitoring outside their homes.

GPS Mobile Medical Alert System Review

How It Works

Disclosure: We receive referrals commissions for purchases made (details).

The Bay Alarm Medical mobile alert system revolves around one central piece of equipment: a portable help button device with GPS tracking capabilities. Before the first use, the device needs to be charged in the provided charging cradle for 3 to 4 hours to gain a full charge. After that, the mobile device can be removed from the cradle and carried by the senior user with them anywhere they like. It will work as long as the mobile cellular connection is good.

When an emergency occurs, the senior user can press the button in the middle of the device for a few seconds until it vibrates. A monitoring center operator should connect in around a minute to assist the senior user. If need be, they will contact the other family members or emergency contacts, or else call on emergency services. The operator should also be able to access the user’s approximate location via GPS.

Each full charge lasts for up to 2 days, according to the instructions manual. This checked out in our experience.

Currently, emergency calls are facilitated through AT&T’s cellular phone network (subject to change). Subscription fees for monthly monitoring will cover any cellular service connection fees required for operations of the medical alert pendant. No other phone subscriptions are needed. To find out if service is available in your area, Click Here and attempt to order the product. You will be shown a link to check coverage.

Equipment and Accessories

The Bay Alarm Medical mobile medical alert system with GPS consists of a main mobile pendant device (pictured above), plus accessories like a charging cradle, necklace lanyard, pouch and belt clip (pictured below). Bay Alarm Medical GPS Mobile Alert System accessoriesCentral to the system is the small rectangular mobile pendant with an SOS help button, 2-way speakerphone and GPS tracker. The small device can be worn either around the neck with a lanyard or placed in a carrying case that attaches to a belt clip. It is lightweight and compact, measuring 2.7 inches from top to bottom, 1.8 inches across and is 0.7 inches thick.

Senior users can use this pendant device at home and carry it with them everywhere they go. Should help be needed, they can press on the SOS help button to be quickly connected to a monitoring center operator who can assist them.

Does It Work At Home?

As long as the cellular phone network connection is good, this mobile help button can work at home as well. However, there are several reasons to consider supplementing this device with a traditional home medical alert system if you or your parents are also looking for home medical alert monitoring. These are the factors to consider:

a) GPS tracking works better when the device is moving around outdoors, when the GPS tracker can establish a clearer connection to the satellites. It is less accurate for determining indoor locations, such as inside a home. With home medical alert systems, the user’s location is directly tied to their home address. Operators always know the address to send help to.

b) The Bay Alarm Medical mobile button is not waterproof and cannot be worn in the shower. Seniors are at risk of falling in slippery shower or bath areas.

c) The mobile button device requires frequent recharging. This could be a hassle.

d) The mobile button device is heavier and bulkier than the home medical alert button. It contains both a speaker and microphone, as well as technology to dial out to the monitoring center. Bay Alarm’s mobile GPS button weighs around 2 oz, compared to less than 0.5 oz for a typical home medical alert button (weights approximate).

Currently, Bay Alarm Medical offers a steep discount on their in-home medical alert system when someone subscribes to their mobile GPS button device. Having both an in-home console with waterproof buttons and a separate mobile device allows customers to access the best features of both systems. At a combo price of $49.95 $39.95 a month, it is well-worth considering. To compare, some companies charge just as much for a single mobile medical alert device subscription.

Bay Alarm Medical GPS Mobile Alert Device Measurements

Not Waterproof

Since a lot of falls happen in the bathroom shower area, it has limitations as a home medical alert system. Other than that, it can be just like any other GPS mobile medical alert system – when users are out to run errands, meet with friends or when taking a walk. The mobile system will work wherever AT&T’s cellular network services have strong enough signals.

Auto Fall Detection

Bay Alarm Medical mobile medical alert with fall detection
Customers have the option to upgrade to a device with automatic fall detection technology. The upgraded device with fall detection has sensors to detect if a fall has happened. If so, it will then automatically activate an alarm call to the monitoring center.

Auto fall detection feature is especially helpful for customers who may be at risk of losing consciousness upon falling, or who may find it difficult to physically press the alert button after a fall. Although the fall sensing feature offers added protection to customers, there is no guarantee that it is 100% accurate. In case the customer falls and no alarm call is placed, the customer will need to manually press the SOS button on the device to connect to the monitoring center.

Cellular-Based In-Home Medical Alert System Different

Bay Alarm Medical also has a home-based console unit that works through its own built-in cellular phone service. That system is different from this mobile medical alert in two main ways. Firstly, it is a home-based system and cannot be used out of the home. Secondly, it comes with a small waterproof help button that activates the alarm. The mobile device is a one-piece “console plus button” unit and not waterproof-rated for use in showers.

You can compare this GPS mobile alert device to other Bay Alarm Medical Alert systems in this guide.


The Bay Alarm Medical GPS mobile alert system costs $49 for the device and $29.95 a month to use. If you bundle it with their standard in-home medical alert unit, you will receive a discounted package price of $49.95 $39.95 a month. Some people are paying about that amount for a single mobile medical alert device subscription but Bay Alarm Medical customers get access to both systems with this combination offer.

The system can be upgraded with additional features like Fall Detection ($9.95/mo) and Caregiver Tracking ($4.95/mo). Bay Alarm Medical offers discounts to selected readers, possibly if you are a member of the AARP or AAA.

For the latest specials and help with pricing out your system with all the appropriate features, please call a rep directly at toll-free 1-855-397-9964 (click to call) or sign-up for a free quote here.

Caregiver Tracking Portal

Bay Alarm Medical Caregiver PortalBay Alarm Medical offers an add-on online Caregiver Tracking service for customers of this mobile device. Through a password secured online dashboard, children and caregivers of the senior using the mobile medical alert can check the senior’s location. This is done by accessing and using the GPS information from the device as a proxy.

Caregiver Tracking is a useful service as it allows the senior’s children and caregivers to know where he or she is. It allows family and caregivers to more easily locate their loved ones if the situation calls for it. Authorized users can also set up geo-fencing alerts to let them know if their loved one has moved beyond preset boundaries. More information is available here.

Compared With Great Call Lively

One comparative product is the Lively alert device by Great Call. It works very much like the Bay Alarm Medical GPS Mobile pendant. Each have their pros and cons. Bay Alarm Medical’s Caregiver Tracking dashboard not only shares the GPS location of the device, it also allows customers to set up geo-fencing alerts when the device moves outside of a certain area. The Lively alert is unable to provide geo-fencing alerts, but their app will share GPS information with authorized users.

Another advantage of choosing Bay Alarm Medical is that it offers an inexpensive way for customers to bundle in an in-home medical alert system. With that, customers have access to the best features of both systems. An in-home medical alert system offers a lightweight waterproof button, lighter than carrying a mobile medical alert device like the Lively.

The Lively has a service indicator light that makes it easy to tell when the Lively is ON and ready to be used. While some of their customers feel that the blinking white light is distracting, it provides an indication of service availability. In comparison, Bay Alarm Medical’s mobile device does not have an on/off indicator light (see first user tip).

User Tips

Placing Device In Cradle Turned It On, No Need To Press On/Off Switch

As stated somewhere in the user guide, once the Bay Alarm Medical help button device is placed in the cradle, it would automatically be turned on. When you remove the unit from the cradle after charging it up, there is no need to touch the on/off switch on the side. The device should already be turned on.

After removing the device from the cradle, our first instinct was to press the device on/off switch on the side to turn it on. We later realized that this was not necessary. To initially set the system up, we placed the device in the charger for around 4 hours. After that, the device became fully charged and ready for use.

The user guide stated that the on/off switch could be disabled. Since there was not much use for the on/off switch, we thought it would be a good idea to disable it. However, upon speaking with Bay Alarm Medical’s customer support, we were told that the button cannot be disabled.

Test Device Periodically

As demonstrated in the review video above, we thought the lack of a service availability indicator made using this device confusing. We brought the device out and about through a day and noticed this: at times, the indicator lights will blink, but for the most part, none of the indicator lights came on or blinked. When the device is “silent,” does it mean that it’s working? To make sure that everything is working, we recommend for users to test their button periodically, perhaps a few times a month.

Keep Device Charged

In addition, do monitor and make sure the device is charged. Users should monitor their devices or establish a routine (such as charging it every night) to keep it charged. A red indicator light should come on when there is less than 30% of power left.


All in all, Bay Alarm Medical’s GPS mobile alert system is a good option to consider. The system consists of a main mobile help button device supplemented by helpful options to address various customer needs: Caregiver tracking portal (GPS locations tracking/ sharing, geo-fencing alerts), auto fall detection, and bundling in an in-home medical alert console unit. All these support system users in maintaining their independent lifestyles while providing peace of mind to family members. For more information, please call Bay Alarm Medical at 1-855-397-9964 or sign-up for a free quote here.

Disclosure: We receive referrals commissions for purchases made (details).

Related Links:

Mobile Medical Alert Systems With GPS Reviews – To check out additional mobile medical alert systems and compare it with this system.

Bay Alarm Medical Official website – For more information on Bay Alarm Medical or to order the Bay Alarm Medical GPS Mobile Alert system.

Bay Alarm Medical Alert Review – For more info on the Bay Alarm Medical company and to learn about their classic home medical alert system details and pricing.


While every effort has been made to ensure the accuracy of the information contained in this review, the information is supplied without warranties of any kind. We advise all readers to do careful due diligence before purchasing. Take time to visit the company’s website and speak with their representatives.

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